Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of The Pokies Net Casino. They apply to your access to and use of the website, your player account, available casino games, payment functions, promotions and any other services made available through the platform. Additional rules may apply to particular games, promotions or features. Where additional rules are provided, they form part of these terms and will be shown to you before the relevant activity where reasonably practical.

You are responsible for reading the current version of these terms before using the service. The operator may update, replace or amend these terms from time to time to reflect changes to the service, legal requirements, security practices or business operations. Updated terms will apply from the time they are published or otherwise made available, unless a different effective date is stated. If you continue to use the service after an update, that use will generally indicate acceptance of the revised terms.

You must use the website only for lawful purposes and in accordance with these terms. You must not use the platform in a way that could damage, disable, overburden or impair the website, interfere with another person’s use, or attempt to gain unauthorised access to any system, account or data. The operator may restrict or suspend access where it reasonably believes that these terms, applicable law or the security of the service may have been breached.

Eligibility and location

You must meet the minimum legal age and any other eligibility requirements that apply in your location. You must not use the service where online gambling is prohibited or restricted by law. It is your responsibility to check the laws that apply to you before opening an account or playing. The operator may refuse access to people in certain locations or may apply location checks and other controls where required.

2. Accounts, identity and security

You may be required to create a player account to use some or all features of the service. Information supplied during registration must be accurate, complete and kept up to date. You must not register on behalf of another person, create an account using a false identity, or allow another person to use your account. The operator may request information or documents to confirm your identity, age, location, payment method or source of funds. Account checks may be completed before, during or after your use of the service.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised use results from the operator’s own failure to take reasonable care. You should choose a strong password, avoid sharing access details and notify the operator promptly if you believe your account has been compromised. The operator may temporarily restrict an account while investigating unusual activity, security concerns, suspected fraud or a possible breach of these terms.

Only one personal account is permitted unless the operator expressly agrees otherwise. Duplicate, linked or misleading accounts may be closed or suspended. If an account is closed because of suspected misuse, fraud, collusion, prohibited activity or a breach of these terms, transactions and game results may be reviewed in accordance with applicable law and relevant internal procedures. Nothing in this section removes any rights you may have under mandatory consumer protection laws.

Account closure and inactivity

You may ask to close your account at any time by using the available account or support process. Account closure may affect access to ongoing games, promotions or other features, and any remaining balance may be subject to verification and applicable payment procedures. The operator may close or suspend an account where required by law, where the service is misused, where responsible gambling concerns arise, or where continued access presents a security, compliance or operational risk.

3. Deposits, games and withdrawals

You must use a payment method that belongs to you or that you are authorised to use. Deposits must be made only through payment options displayed on the website. The operator may decline, reverse or delay a transaction where it cannot be processed, where verification is incomplete, or where the transaction appears unusual, unauthorised or inconsistent with legal or security requirements. You should check any transaction details carefully before confirming a payment.

Gambling involves financial risk and outcomes are not guaranteed. A game result is determined by the relevant game system and, where applicable, randomised technology. You should not place a wager unless you understand the game and are prepared to lose the amount committed. Wagers may not be cancelled after confirmation unless a cancellation is expressly permitted by the relevant game rules or required by law.

Game information, balances and transaction records are intended to be accurate, but technical interruptions, display errors or other faults may occasionally occur. If a system error affects a wager or game outcome, the operator may investigate and take reasonable corrective action consistent with the applicable rules and law. You must not take advantage of a known error, malfunction or technical weakness. Any suspected issue should be reported promptly through the available support channel.

Withdrawals and verification

Withdrawal requests may be subject to identity, payment, age, location and account checks. The operator may require funds to be returned through an approved method and may apply procedures designed to prevent fraud, money laundering, unauthorised payments or misuse of the service. Processing times can depend on verification, the payment provider, the chosen method, weekends, public holidays and other circumstances outside the operator’s control. Any applicable fees, restrictions or conditions will be shown or communicated where relevant.

Promotions, rewards and promotional credits are subject to their own terms. These may include eligibility requirements, participation rules, expiry periods, game restrictions, maximum values or wagering conditions. You should review those terms before opting in or using a promotional offer. If promotional activity is misused, manipulated or accessed through multiple or misleading accounts, the operator may remove the relevant benefit or take other action permitted by these terms and applicable law.

4. Responsible gambling, privacy and legal information

The Pokies Net Casino supports safer gambling and encourages you to treat gambling as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances, take regular breaks and never gamble with money needed for rent, bills, food or other essentials. Do not gamble when affected by alcohol or other substances, and do not chase losses by increasing your stakes.

• Use available deposit, spending, loss, session or wagering controls where offered.
• Take a break or request account restrictions if gambling is becoming difficult to manage.
• Seek independent support if gambling is causing financial, emotional, relationship or other harm.
• Do not allow another person to gamble through your account.
• Contact the operator through the available support process if you need help with safer gambling tools.

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide the service, process transactions, verify identity, maintain security, meet legal obligations, prevent fraud and communicate with you about your account. You should review the privacy information made available on the website for further details about collection, use, disclosure, storage and your available privacy rights.

Intellectual property and website availability

The website, its design, text, graphics, software, branding and other content are owned by or licensed to the operator unless stated otherwise. You may use the service for personal, lawful purposes only. You must not copy, modify, distribute, publish, reverse engineer, scrape or commercially exploit website content without appropriate permission. Third-party links or services may be provided for convenience, but the operator is not responsible for content or services outside its control.

The operator aims to keep the service secure and available, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn, and particular games or features may become unavailable without notice where reasonably necessary. The operator will not be responsible for loss caused by events outside reasonable control, including telecommunications failures, payment provider issues, malicious attacks, natural events, government action or other similar circumstances.

Complaints, liability and governing law

If you have a concern about your account, a transaction, a game or the service, raise it through the support process available on the website. Provide enough information for the matter to be investigated, including relevant dates, transaction details and a clear description of the issue. Complaints will be reviewed in a fair and reasonable manner, subject to applicable law and any relevant dispute resolution process.

To the maximum extent permitted by law, the operator is not liable for indirect, incidental or consequential loss arising from your use of the service. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified. These terms are intended to operate consistently with the laws and regulatory requirements applicable to the service and to users in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.

If you have questions about these Terms & Conditions, review the current information on the website and use the available contact or support options. The version published on the website is the current version unless a different effective date is stated.