Privacy Policy

Information we may collect

When you use The Pokies Net Casino, information may be collected directly from you, automatically through your use of the website, or from service providers involved in operating the platform. The information collected depends on the services you use, the actions you take and the checks that may be required before or during your account relationship.

Account and contact information

This may include your name, date of birth, residential details, username, password, telephone details and email address. We may also handle information about your account settings, preferences, activity and communications with the casino. This information helps establish and operate your account, provide requested services, respond to enquiries and maintain accurate records.

Identity and verification information

To help protect players and the platform, we may request information or documents used to verify identity, age, eligibility or account ownership. These may include identity documents, proof of address, images or other information needed for verification checks. We may also record the results of these checks and information relating to suspicious, unusual or potentially fraudulent activity.

Payment and transaction information

We may handle records about deposits, withdrawals, gaming activity, account balances, payment methods and related transactions. Payment providers may process sensitive payment details on our behalf. Where appropriate, the casino may receive limited payment information, transaction references or confirmation details rather than complete payment credentials.

Technical, device and usage information

When you access the website, technical information may be recorded. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times, referral information and details about how the website is used. This information assists with security, troubleshooting, performance, service improvement and the prevention of misuse.

Communications and support records

If you contact support or otherwise communicate with The Pokies Net Casino, we may keep records of those communications, including your questions, account information supplied for assistance and the response provided. These records help us investigate issues, provide consistent support and maintain an appropriate service history.

How we use information

Personal information is used for purposes connected with providing and managing the casino service. We aim to collect and use information that is reasonably relevant to those purposes and to handle it in a fair and transparent way.

• Creating, maintaining and administering player accounts.
• Processing account activity, payments and other requested transactions.
• Verifying identity, age, account ownership and eligibility to use relevant services.
• Conducting security, anti-fraud, anti-money-laundering and responsible gambling checks where required.
• Detecting, investigating and preventing fraud, abuse, unauthorised access and other prohibited activity.
• Providing customer support, responding to requests and resolving complaints or technical problems.
• Maintaining, testing, improving and securing the website, systems and player experience.
• Sending service messages about accounts, transactions, security, changes or other essential matters.
• Sending marketing communications where permitted and where the player has provided the required consent or has another lawful basis.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to the operation of an online gambling service.
• Protecting the rights, property, safety and security of players, the casino and relevant service providers.

Where information is used for marketing, players can withdraw their consent or use the unsubscribe option included in a marketing message. Withdrawing marketing consent does not affect essential service communications, such as messages about account security, transactions or important changes to the service.

Sharing information

Information may be shared with service providers that support website hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, security and other operational functions. These providers are expected to handle information only for appropriate business purposes and in line with applicable privacy and security requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect the safety or rights of a person, investigate suspected wrongdoing, or support a business change. We do not intend to disclose personal information for unrelated purposes without an appropriate basis to do so.

Overseas handling and security

Some service providers or technology systems may be located outside Australia. Where information is handled overseas, reasonable steps are taken to support appropriate privacy and security protections. No online transmission or storage system can be guaranteed to be completely secure, but safeguards are used to reduce the risk of unauthorised access, loss, alteration or disclosure.

Cookies and data retention

Cookies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device that can help remember preferences, maintain sessions, support security, understand website use and improve functionality. Some cookies may be necessary for the website or account features to work correctly, while others may support analytics, personalisation or communications.

Players can manage or restrict cookies through the settings of their web browser. Disabling certain cookies may affect the availability or performance of some website features. Browser settings may also allow you to delete cookies that have already been stored on your device.

Keeping information

Personal information is kept only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. The appropriate period may depend on the type of information, the purpose for which it was collected, account activity, security needs and applicable legal or regulatory obligations.

Closing an account does not necessarily mean that all information is immediately deleted. Some account, identity, payment, transaction, security or support records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, protecting the service and demonstrating compliance. When information is no longer required, it may be securely deleted, anonymised or disposed of in an appropriate manner.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include asking what information is held, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@thepokiesnetcasino.best. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to verify your identity before responding, particularly where the request involves account security or sensitive information.

A request for deletion may not apply to information that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Similarly, withdrawing consent does not affect processing that is based on another lawful reason or information needed to provide essential account services. Where a request cannot be completed in full, we will aim to explain the relevant reason.

Accuracy and account security

Players should keep their account information accurate and notify support if details change or if they believe an account has been accessed without authorisation. Choose a strong, unique password, keep login details confidential and avoid sharing access to your account. If you suspect a security issue, contact support promptly so appropriate steps can be considered.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically. Where a change is significant, additional notice may be provided through an appropriate account or service communication.

By using The Pokies Net Casino website and services, you acknowledge that you have had the opportunity to read this Privacy Policy. If you do not agree with the handling of information described here, you should stop using the relevant services and contact support about your options.